FAQ

We offer a wide range of properties to suit every need, from luxury coastal houses or boutique city centre apartments, to large houses that sleep 10 with off-street parking for contractors or group stays, all in prime locations in the UK.

Absolutely! It’s fair to offer discounted rates on long-term stays. It doesn’t matter if you’re a contractor staying and working in a location for an extended period, relocating or simply want an extended holiday near your loved ones, our pricing structure will be tailored to your needs.

Check-ins/outs are straightforward and easy. You’ll be provided with either digital access or a key handover will be arranged based on your arrival time. Check-ins are at 3 PM, and check-outs are at 11 AM.

All cancellations or booking modifications are based on our cancellation policy; therefore, we recommend reviewing the policy before you book.

Yes, a deposit is standard practice and is required for all of our properties. The deposit amount is specified at the time of booking and refunded upon check-out, assuming there is no damage or additional charges incurred during your stay.

All properties are professionally cleaned, including the linen, between guest stays to ensure the hygiene and comfort of our guests at all times.

Some of our properties are pet-friendly, while others have a strict no-pets policy, which must be adhered to. If a property allows pets, it will be clearly listed in the property details.

No, all properties are strictly no-smoking indoors; however, some properties have designated smoking areas outside.

Yes, all linens, towels, toiletries and essentials are provided for you at the property. We ensure that your accommodation is restocked, ready for your arrival.

If there’s an issue during your stay, then please reach out to our customer support team ASAP. We’re available 24/7 to resolve any problems in a timely manner so your stay is as enjoyable as possible.